Privacy Policy
Video and audio
Video and audio are sent peer-to-peer between you and the person you are matched with. We do not record or store your calls. Text chat is delivered over the same peer connection and is discarded when the call ends.
What we store
Matching data (an anonymous session id, chosen interests and filters), and — for account holders — your profile, roles and subscription state. For safety we also store connection signals: a hashed IP, approximate country and region, network or ASN information, VPN/proxy/Tor indicators, browser timezone and languages, and the resulting trust score. We store a hash of your IP address, not the address itself. We also retain reports and moderation records for safety review, and — for Premium subscribers — your subscription status and renewal dates (never your card details, which are handled by our payment processor).
Security
We apply access controls, encryption in transit and hashed storage of sensitive signals to protect the information we hold, and we limit internal access to moderation and safety staff.
Why we use it
To match you, to keep country filters honest, to detect abuse, spam and bots, to action reports, and to run subscriptions. Reports you submit are retained for moderation review.
Your controls
You can browse anonymously without an account. Account holders can edit or remove profile details at any time and request account deletion, which removes your profile, subscription record and matching history.
Payments
Subscription payments are processed by Stripe, our third-party payment processor and merchant of record. We receive only the subscription status and identifiers needed to grant Premium — card numbers and payment details are entered with and stored by Stripe, never by Shedo Chat.
See also our Terms and Safety guidelines.